Each day reveals more opportunities to extend ourselves in helping one another. Challenging times demand we work together and remain grateful. ABI is committed to the health and welfare of our staff and clients. We acknowledge that, while our business contact is changing, our commitment to you is unfaltering.

Ongoing Service & Support

ABI’s business continuity plan has been implemented to ensure responsive and uninterrupted service. We are fully operational with the majority of our staff safely working in their home locations. Social distancing and well-communicated cleaning protocols are in effect in each of our physical locations. We continue to actively monitor recommendations, information and guidance regarding the Coronavirus and COVID-19 from sources such as the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), and applicable local health authorities.

ABI Digital Tools

We miss seeing you in the office for the time being. Our ABI team is available via WebEx or phone conference to answer your questions, provide solutions or even for a virtual cup of coffee and a friendly conversation.

To further support our clients, here is a list of digital tools offered by ABI:

ABI’s Online Client Portal offers a single location to order records, track status, digitally receive records and then organize, search,
sort and summarize your documents. Additional tools include:

  • Facilities Database to Quickly Find Addresses and Contacts
  • Physician Directory
  • Opposing Counsel Directory
  • HIPAA Forms and Other Resources by State
  • Date Calculator/Forecaster for Deposition Dates, Court Dates and Hold Times 
  • Imaging Order Breakdown Requests
  • Up to Date Order Status at the Case and Facility Level

Share My Documents, a safe and secure method of sending records.

“Contactless” Record Retrieval for Custodians enables direct records upload to the ABI system for secure receipt and “touch-free” delivery of records.

eSummary by ABI™ is the intuitive summarization tool that allows you to review records, make notes, summarize and securely collaborate with key stakeholders during claims review and case preparation.

Our goal is to provide assurance that our systems are operating and our teams are working with the greatest amount of care and concern for everyone’s health and safety.

Working together, we will see our way through this unprecedented time.

Stay safe and be well,
Your Partners at ABI